Contact us

Our team aims to give every user fast, friendly and qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help resolve problems, during South African working hours. Fill in the contact form and tell us what you need: a member of our support team reviews every request and replies as quickly as possible, usually within one working hour. We are glad to help you get the most out of the platform.

Registration open, places are limited

By creating an account, you agree to our Privacy Policy · Terms of Use.

Your personal manager will contact you within 24 hours of registering.

Our office

AfriSynapse operates from Sandton, Johannesburg's financial district. Our support team also covers Cape Town and Durban working hours from this office, so morning queries from the coast land with us in time for a same-day answer.

  • Address
    2 Sandhill Drive, Sandhurst, Sandton, Johannesburg 2196, South Africa
  • Call-centre hours
    Monday to Friday, 8:00–17:00 SAST (excluding public holidays)
  • Typical wait time
    usually within one working hour for email requests during opening hours
  • Email
    [email protected]
  • Responsible department
    Client Support and Onboarding

Find us on the map

Visits to the office are by appointment, arranged through [email protected], so the right person is available when you arrive.

What the support team can help with

Our Client Support and Onboarding desk handles everything that touches your account day to day, and routes the rest to the right specialists.

Onboarding and verification

Document requirements, verification status, and help getting a stalled check moving again.

Deposits and withdrawals

Payment method questions, timing expectations, and tracing requests that pass their stated timeline.

Platform and strategy settings

Understanding a feature, adjusting strategy parameters, or interpreting a performance report.

Security and incidents

Suspicious messages, lost devices, account freezes and the follow-up process on the Security page.

Formal complaints follow the dedicated complaints procedure with its own timelines, and technical account protection is described on the Security page.