Fraud warning

Our company takes every piece of information and every suspicion connected to fraudulent activity seriously. From time to time we identify companies that use our name or names similar to ours without permission. This can cause confusion and spread incorrect information about our company and our services, and in the worst cases it costs people money. This page exists because of those cases: it tells you what we have seen, how to check who you are really dealing with, and what to do the moment something feels wrong.

Why we publish this notice

Fraudsters follow attention. When a platform becomes visible in a market, impersonation follows: cloned websites with slightly altered domains, social media profiles using our name and artwork, direct messages promising account help, phone calls referencing real product features to sound credible. Publishing this notice is our way of setting the record straight in one place: the rules below describe how AfriSynapse actually communicates, so anything that breaks them is not us, regardless of how it looks.

Cloned companies and impersonators

If you suspect you are dealing with a clone company using our brand, name or logo, do not share your personal information with it and notify us immediately by email at [email protected]. We work continuously to identify clone operations, and we are blunt about the limits: some remain undetected for a period of time, and new ones appear as old ones are taken down. Clients should always verify the legitimacy of any company they engage with online before sharing personal data or entering a business relationship.

Known patterns worth knowing about include: lookalike domains that swap a letter or append words like "support" or "secure"; social media accounts that answer product questions and then move the conversation to a private channel; job offers that ask for an upfront payment or identity documents before any interview; and trading groups that claim affiliation with us while promoting other services. None of these are ours, and none have our authority to act for us.

How to verify you are dealing with us

• Check the domain, character by character. Our address is afrisynapse.org. Bookmarks beat search results: once you have saved the real address, use it.
• Expect no secrets. No AfriSynapse message, call or chat will ever ask for your password, a one-time code, or remote access to your device. Any such request is fraud by definition.
• Look for the personal code. Genuine account messages carry the personal security code you set during onboarding, as described on the Security page.
• Be suspicious of urgency. Pressure to "act in the next ten minutes" or "secure your account immediately" is a technique, not a service. Real urgency comes with verifiable specifics, and our staff give you time to check.
• Confirm through a second channel. If a call or message surprises you, end it and write to [email protected]. We will confirm what is genuine and flag what is not.

Our responsibility, honestly stated

We are aware of cases where our name and personal details of staff have been misused for fraudulent purposes, in ways we cannot influence or control. While we sincerely regret the financial losses suffered by anyone affected, our company is not liable for fraudulent operations carried out in our name by third parties. What we can do, and do, is report takedown requests for cloned domains, warn the users we can reach, keep this page current, and cooperate with the authorities where the applicable framework provides for it.

If you have already shared details with a suspected fraudster: contact your bank immediately, change the passwords of any accounts that shared the same credentials, enable two-factor authentication everywhere it exists, and send us what you received (screenshots, addresses, phone numbers) so we can warn others. Speed matters more than embarrassment, and support staff at [email protected] handle such reports with complete confidentiality.

A quick self-check before any money moves

Before you deposit, withdraw or share anything, run through these four questions. Did you reach the site yourself, by typing the address, rather than through a link in a message? Is the person you are dealing with reachable through the official channel, at an address you looked up rather than one they gave you? Are you being asked to hurry, keep something secret, or pay into a new destination? And does the offer sound too neat, a number that "cannot lose"? One honest "no" among the four is enough reason to stop and verify through [email protected] first.

Legitimate business survives verification; fraud depends on you skipping it. Our team answers "is this really you?" questions every week, and would far rather confirm a false alarm than hear about a real one afterwards.